Organizational schizophrenia : impact on customer service quality / Gopal K. Gureja.
By: Gureja, Gopal K
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Material type: 
TextPublisher: Los Angeles : SAGE Publications, 2013Description: xxx, 346 p. : ill. ; 24 cm. PB.ISBN: 9788132109563.Subject(s): Customer services | Organizational behavior | Customer relationsDDC classification: 658.812 LOC classification: HF5415.5 | .G867 2013
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Christ Junior College ->Management | Reference | 658.812 GUR (Browse shelf) | Available | 00017847 |
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| 658.81 PIL Modern marketing: principles and practices/ | 658.81 VID Marketing/ | 658.8101 POW 42 rules to turn prospects into customers : | 658.812 GUR Organizational schizophrenia : | 658.812 KOT Market your way to growth : | 658.812 REA Real Heroes: | 658.827 AMU Amul's India : |
Includes bibliographical references (p. [333]-334) and index.
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