The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie Training.
Contributor(s): Dale Carnegie Training (Firm) | Simon and Schuster, inc.
Material type:
TextPublisher: New York : Simon & Schuster, 2009Edition: 1st Fireside trade paperback ed.Description: viii, 240 p. ; 22 cm.ISBN: 9781471115240 (pbk.).Other title: Five essential people skills.Subject(s): Interpersonal relations | Interpersonal communication
| Assertiveness (Psychology) | CommunicationDDC classification: 158.2 LOC classification: HM1106 | .A14 2009| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Christ Junior College ->Psychology | Stack Room Shelf | 158.2 DAL (Browse shelf) | Available | 00020766 |
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| 158.1 SHA The Secret Letters of the Monk who sold his Ferrari / | 158.1 SHA The monk who sold his Ferrari : | 158.1 WIC Perspective : | 158.2 DAL The 5 essential people skills : | 158.2 POL The law of the garbage truck : | 158.7 ACH The happiness advantage : | 158.9 HAR I'm OK, you're OK; |
"A Fireside book."
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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