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The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie Training.

Contributor(s): Dale Carnegie Training (Firm) | Simon and Schuster, inc.
Material type: TextTextPublisher: New York : Simon & Schuster, 2009Edition: 1st Fireside trade paperback ed.Description: viii, 240 p. ; 22 cm.ISBN: 9781471115240 (pbk.).Other title: Five essential people skills.Subject(s): Interpersonal relations | Interpersonal communication | Assertiveness (Psychology) | CommunicationDDC classification: 158.2 LOC classification: HM1106 | .A14 2009
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
Item type Current location Collection Call number Status Date due Barcode
[BK] [BK] Christ Junior College
->Psychology 		Stack Room Shelf 158.2 DAL (Browse shelf) Available 00020766

"A Fireside book."

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.

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