000			04236cam a2200361 i 4500
001			17888657
005			20140830125154.0
008			130917s2014 nyua b 001 0 eng
010			_a 2013036968
020			_a9780670922611 (Paperback)
040			_aDLC _beng _cDLC _erda _dDLC
042			_apcc
050	0	0	_aBF319.5.F4 _bS76 2014
082	0	0	_223 _a153.68 _bSTO
084			_aBUS012000 _aBUS019000 _aBUS059000 _2bisacsh
100	1		_aStone, Douglas, _d1958-
245	1	0	_aThanks for the feedback : _bthe science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood) / _cDouglas Stone & Sheila Heen.
260			_aNew York: _bPenguin, _c2014.
300			_a348 pages : _billustrations ; _c24 cm
504			_aIncludes bibliographical references (pages 325-335) and index.
520			_a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development-but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. Stone and Heen argue that we've got it backwards and show us why the smart money is on educating receivers- in the workplace and in personal relationships as well. Coauthors of the international bestseller Difficult Conversations, Stone and Heen have spent the last ten years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. The book is destined to become a classic in the world of leadership, organizational behavior, and education"--
520			_a"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers--but also family, friends, and in-laws--they all have "suggestions" for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development--but we dread it and often dismiss it. That's because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also want to be accepted just as we are right now. Thanks for the Feedback is the first book to address this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace"--
650		0	_aFeedback (Psychology)
650		0	_aInterpersonal communication. _94177
650		7	_aBUSINESS & ECONOMICS / Careers / General. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Decision-Making & Problem Solving. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Skills. _2bisacsh
700	1		_aHeen, Sheila.
856	4	2	_3Cover image _uftp://ppftpuser:welcome@ftp01.penguingroup.com/Booksellers and Media/Covers/2008_2009_New_Covers/9780670014668.jpg
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cREF
999			_c31310 _d31310